For our tenants, we would ask you to report maintenance via your dedicated PropertyFile Portal and we will reply to your maintenance request in a timely manner.
Please include as much detail as possible, and include pictures where possible.
Open PropertyFile Portal
Emergency Contacts
Please find below a list of emergency contacts. Please also log all emergencies on PropertyFile so we have a reference for the contractors. Please do not contact during our office opening hours of 9am – 6pm Mon-Fri | 9am – 5pm Saturdays.
Leaks and Boiler issues –
Martyn Carey: 07971666457
Heat Elite – John Morris: 07866366404
Electrical issues (NOT APPLIANCE):
Sinclair Electrical – Craig: 07815043249
Emergency Locksmith (Only for out of hours lockouts):
Higgs Locksmith – Andrew: 07748145414*
Tenants, please note, this number is to be used in an emergency and if you’ve locked yourself out, or damaged the lock, then you will be liable for the call-out charge and invoice payable.
Emergency Appliance Engineer:
ectrical Appliance Services – Carl: 07973716530
Pest Control
Please contact Cardiff Council using the below link:
https://www.cardiffcouncilforms.co.uk/article/1701/
Gas
If you can smell gas, have a gas or carbon monoxide emergency, or if a pipeline is struck, please call National Gas Emergencies on:
0800 111 999.
Water
For situations requiring immediate help and/or assistance relating to mains water, please call Welsh Water:
Mains Sewerage
For Sewer Flooding and Sewerage emergencies, please call Welsh Water:
Electrical Power Outage
National Grid 0800 6783 105
##DISCLAIMER##
Our landlord(s) will be responsible for any genuine emergency call-out charges or repairs. However, we reserve the right to assess whether a situation qualifies as a genuine emergency. If the issue is deemed non-urgent and could reasonably have waited until the next working day, any associated call-out or repair costs may be passed on to the tenant (applicable to properties managed by Hern & Crabtree only).
